General Organization TOEIC® Listening & Reading Test Administration Policies

The Center for Professional Assessment (Thailand) is the sole authorized representative for the TOEIC® tests in Thailand. The information in this document applies to the Daily and Institutional TOEIC® testing programs in Thailand.

TOEIC® Program
General Organization Test Administration
Policies & Procedures

The Center for Professional Assessment (Thailand) is the sole authorized representative for the TOEIC^® test in Thailand. The information in this document applies to the daily and institutional TOEIC^® testing programs.

Background Information

Organizations in Thailand and other parts of the world have long acknowledged the importance of English language communication. These same organizations also recognize that the level of English language required for each position or job function varies on job needs. Having recognized that positions require varying levels of English language ability, organizations must then quantify and qualify those requirements in order to establish fair and consistent standards, and to determine a valid and reliable method of measuring each individual's performance level against those standards.

The Test of English for International Communication ( TOEIC^®), along with other standardized tests such as the TOEFL, GRE, and SAT, is produced by the Educational Testing Service (ETS) in Princeton, New Jersey. Currently more than 5 million TOEIC tests are administered annually to both public and private sector organizations all over the world to assess English language proficiency levels in the area of listening and reading skills. Examples of how TOEIC test results can be used include:

Screening job applicants during the recruitment process;
Setting English language standards for English-essential positions;
Testing staff to determine whether they meet job related standards and requirements;
Placing staff in language classes;
Establishing English language incentives;
Assessing the effectiveness of language instruction programs; and
Selecting candidates for promotions or overseas training programs.

In Thailand, TOEIC clients represent a wide range of industries such as Aviation, Banking & Finance, Consulting, Education, Energy, Healthcare, Hotel & Tourism, Information Technology, Manufacturing (Automotive, Consumer Products, Electronics, Pharmaceuticals, etc) and Telecommunications.

A partial list of existing client organizations includes: Adecco Recruitment Limited, Advanced Info Service, AGC Flat Glass (Thailand), Assumption Commercial College, Bangkok Hospital, Bank of Thailand, Banyan Tree Bangkok, BASF, BNH Hospital, Bumrungrad Hospital, Chevron Thailand Exploration & Production, Chromalloy, Civil Aviation Training Center (CATC), Denso International (Thailand), Esso (Thailand) PCL, Halla Climate Control (Thailand), Suan Dusit Rajabhat University, Isuzu Motors, KASIKORNBANK, King Power International Group, Mahaphant Fibre-Cement, Mektec Manufacturing Corporation, MFC Asset Management, Mitsiam Plastics, MPA Securitas, Murata Electronics, NEC Tokin Electronics, Nippon Paint, Nitto Denko Material, Pacific Plastics, PTT Exploration and Production Public Company, Samitivej Hospital, SCG Group, Seagate Technology, Shin Satellite, Siam City Cement, Siam Denso Manufacturing, Siam Music Yamaha, Siam Nissan Automobile, Sony Device Technology, Spansion, Thai Airways International, Thai Bridgestone, Thai Fuji Xerox, Thai Plastic and Chemicals, Thai Summit Autoparts Industry, Thai Yamaha Motor, The Peninsula Bangkok, The Siam Cement Public, The Stock Exchange of Thailand, The Value Systems, Toyoda Gosei Rubber, Toyota Motor, Vejthani Hospital.

As the sole authorized representative for the TOEIC test in Thailand, the Center for Professional Assessment (Thailand) is responsible for providing all language test related services to TOEIC clients.

Test of English for International Communication (TOEIC®)

Daily and Institutional TOEIC® Program

What and Why?

The TOEIC test is a proficiency test that reliably measures the passive skills of listening and reading across a wide range from beginner to advanced levels. As a proficiency test, the TOEIC test measures not only WHAT an individual knows, but also how well they can USE that knowledge.

Where?

The Center for Professional Assessment (Thailand) maintains in-house testing facilities both in the Bangkok and Chiangmai offices.

The Center for Professional Assessment (Thailand) also conducts on-site administrations at client offices, specially arranged sites, or external training centers. Tests can be administered in any location in Bangkok, Chiangmai, or any other province in Thailand. There is no limit to the maximum group size, provided that testing rooms allow a space of 1.5 meters between each examinee.

The Center for Professional Assessment (Thailand) can administer tests on a daily basis for one person to as many as several hundred at a time. All proctors are provided by the Center for Professional Assessment (Thailand).

When?

In-house tests utilize the Redesigned TOEIC forms and are administered twice daily, in both Bangkok and Chiangmai, on a regular basis. Additional test sessions or alternate test times can be arranged at the client's request, but minimum charges will apply.

The on-going test schedule is as follows:

Monday-Saturday: 09:00 to 11:30, and 13:00 to 15:30

Special In-house Test Administrations can be offered on Sundays, or holidays, and after regular office hours, through prior arrangement. A minimum charge of thirty-five (35) examinees is required for Special Test Administrations.

Organizations and individuals wishing to take the TOEIC test in-house should contact the test center at least 24 hours in advance to reserve seating.

On-site organization test administrations can be scheduled at the client’s convenience, any time or day of the week. There is a twenty-five (25) percent surcharge for organization test administrations administered on Sundays, or national holidays.

Individual In-house Examinees

Individual examinees testing on their own, or on their own under the auspices of an organization, must make a test reservation at least one working day in advance of the test date to guarantee a seat. Reservations for examinees living in Thailand are currently accepted by telephone Monday through Saturday, from 8:00am until 4:30pm.

When making the reservation an examinee should be prepared to provide their name, national ID number (passport number for non-residents), date of birth, contact telephone number, test date and test time being requested. Examinees who are not Thai nationals may also be requested to provide proof of residence in Thailand (such as work permits, school ID cards).

As test reservations are taken on an on-going basis, CPA cannot guarantee an examinee’s first choice of test date and time. Therefore the earlier an examinee makes their reservation the better the opportunity of getting the date and time desired.

Examinees may change or cancel their reservations up to one working day prior to the test date. Any examinee who fails to appear for a test without canceling within that time limit, or who cancels or changes their test date less than one working day prior to the test date will be charged an additional Baht 500.00 processing fee.

For additional information on pre and post testing regulations please see Individual Examinee Procedures.

Individual Examinee Re-testing Policies

Individual examinees who live and work or attend a registered educational institute in Thailand, testing on their own, or on their own under the auspices of an organization, may only make a reservation for a single test administration (date and time) at a time. Examinees who have already tested cannot make a new test reservation until their most recent Score Report has been received.

Individual examinees who do not live, or work or attend a registered educational institute in Thailand, and who are not Thai nationals, may only make a test reservation once every thirty (30) days.

Test Results - Individual Examinees

In the immediate Bangkok area test results can be picked up at the Center for Professional Assessment (Thailand) one working day after the test between the hours of 10:00AM and 4:30PM Mondays through Saturdays. Tests administered in the Chiangmai office, or in other provinces, will be available three working days after the test.

Score Reports for each examinee are sealed in individual envelopes. In order to pick up the scores, examinees must submit their original TOEIC test registration form along with their National Identification card. If an examinee designates a third party to pick the score up on their behalf, in addition to the examinee’s original TOEIC registration form and national Identification card, the designated person must also bring their own original identification card. The Center for Professional Assessment (Thailand) will not release scores without complete documentation.

Examinees may request to have their TOEIC Score reports sent by EMS postal service by notifying TOEIC staff when they leave the test room. All scores are sent only by EMS postal service at a cost of Baht 50.00 per envelope. Each TOEIC Score Report must be sealed in a separate envelope. Requests for multiple score reports will be treated as multiple requests.

Score Reports are maintained at TOEIC Thailand for a period of 90 days after the original test date. After the 90-day period all scores reports are treated as Re-Print Requests.

TOEIC Score Result Formats for Individuals

The base fee of each individual TOEIC test includes one (1) copy of the Office TOEIC Score Report - provided in individual sealed envelopes – that include Listening and Reading Score Assessments designed to provide a more detailed explanation of the numerical score.

Individual Score Report Reprints

Individuals requiring official copies of any of the Score Reports may complete a request form at the Center for Professional Assessment (Thailand). The processing fee is Baht 100.00 per Score Report. Official TOEIC Score Reprints may be picked up two (2) working days after the request. Score Reprint requests are not accepted over the telephone, by fax, or through e-mail. If an examinee designates a third party to pick the score up on their behalf, in addition to the examinee’s original TOEIC Reprint Request Form and national Identification card, the designated person must also bring their own original identification card.

Organizations

Organization Examinees for In-House Tests

Organizations that wish to send examinees for testing at the Bangkok or Chiangmai offices may do so by submitting a test request form directly to the test centers. Test dates and times can either be specified by the requesting organization or by the individual examinees. Examinees should check with the person responsible within their organization to confirm specific procedures.

Organization On-Site Test Administrations

The Center for Professional Assessment (Thailand) offers on-site testing for organizations based on their testing needs. Details on these arrangements can be obtained by contacting the Bangkok or Chiangmai offices directly.

Corporate Test Results

All test results for organization-sponsored tests will be sent directly to the test coordinator designated by the organization. The Center for Professional Assessment (Thailand) does not release individual scores to individual examinees from organizations.

For test administrations of ten (10) or fewer examinees, results will be released within one working day of the test administration and sent via the postal EMS service.

Test results for more than ten (10) corporate examinees in the immediate Bangkok area will be released within one working day of the test administration and sent via messenger

TOEIC Score Result Formats for Organizations

The Center for Professional Assessment (Thailand) offers organizations the opportunity to select from several different programs for reporting purposes. Test results for organizations are returned in a variety of different formats. Depending on the program selected these results may be included in the test fee.

Organizations must specify a single program option within each test administration conducted at the organization’s site. Combined programs within a single test administration are not available. Organizations must indicate the report option program for each organization individual examinee tested at the Center for Professional Assessment (Thailand) in-house test sites.

Individual Score Reports: One working day after a corporate test, or as scheduled by agreement, Individual Score Reports for each examinee can be sent to the test coordinator within the organization, or picked up by the individual test taker. Score Reports for each examinee are sealed in individual envelopes. The same policies apply to these score Reports as applies to the Individual Score Reports above.

Individual Score Records: One working day after a corporate test, or as scheduled by agreement, Organization Score Records for each examinee are sent to the test coordinator within the organization. Organizations use these Score Records in a variety of ways, from distributing them to the individual examinees to retaining them in each examinee’s personnel records. The Score Records are for the sponsoring organization’s use only and are not designed for use outside of that organization. The Center for Professional Assessment (Thailand) does not offer a score reprint service for Organization Score Records.

Score Rosters: Standard Score Rosters are prepared for the organization and are organized by first name, as well as by TOEIC Score Range.

Individual General Score Assessments: In order to provide TOEIC users with more detailed information of the numerical test scores, the Center for Professional Assessment (Thailand) also provides Individual General Score Assessments. The individual General Score Assessments provide descriptive information for the TOEIC Listening and Reading Scores, as well as descriptive research-based projections of Speaking and Writing skills.

All these reports are returned to the organization one working day after the test.

Summary Report: For large test administrations, the Center for Professional Assessment (Thailand) provides a summary report one working week after the test. Up to four (4) different Test Administration Report Lists can be prepared according to a variety of fields such as identification number, examinee name, position, department, or other data collected at the time of the test administration. This report can be customized for each corporate client provided that the corporate specific information required for the final report is determined before the time of the actual test administration. Additional report lists can be added to this summary report at a minimum charge of Baht 500.00 per list.

Organizations will receive the information in an electronic format. Score report information will be provided in either a spreadsheet format, or a PDF format depending on the report.

Organizations requiring additional copies of any of these reports may purchase them from the Center for Professional Assessment (Thailand) at the following rates...

Examinee Score Reports/Records --- Baht 100.00 per Examinee
Individual Examinee Score Assessments --- Baht 100.00 per Assessment
Test Administration Report Lists --- Baht 25.00 per List Report page
Additional (more than 4) Report Lists --- Baht 25.00 per List Report page
Minimum charge of Baht 500.00 applies --- All fees include VAT

Supplemental Reports for Organizations

Training Group Recommendations: The Center for Professional Assessment (Thailand) can also provide Training Group Recommendations for group administrations. These recommendations assign examinees into sub-groups for training purposes and provide general information on the type of training and length of training needed to develop the examinees language to the next appropriate TOEIC level.

Training Group recommendations are available on request. There is a per group charge of Baht 500.00 per training group and a minimum charge of Baht 1,000.00.

Score Comparisons: The Center for Professional Assessment (Thailand) will compile Score Comparisons of two or more test results for examinees in an organization. The score comparison can, for example, be used to determine progress in a training program, or determine change over time when an examinee is tested on an annual basis.

There is a minimum per Score Comparison Report charge of Baht 1,500.00. This will include comparisons of up to 50 examinees. There will be an additional charge of Baht 1,000.00 for every additional 50 or fewer examine

Information Materials

Additional information on the TOEIC test can be obtained from the Center for Professional Assessment (Thailand) offices in both Bangkok and Chiangmai. Materials such as brochures and handouts are available from the Centers.

The Center for Professional Assessment (Thailand) also provides the TOEIC test Examinee Handbook to all examinees. The handbook is designed to provide examinees with information on the test format, including question formats, and provides some sample practice questions. All promotional and guidance information is available from the Center for Professional Assessment (Thailand) at no charge. The Examinee handbook is also available on-line through the Center for Professional Assessment (Thailand) web site at TOEIC Related Publications.

Consulting Services

The Center for Professional Assessment (Thailand) also provides consulting services in the area of language development and language standards.

On a consulting basis, the Center for Professional Assessment (Thailand) conducts language surveys for organizations interested in assessing English language needs, establishing language standards, language use and training. The Center also provides assistance in helping organizations to establish internal English Language Policies and Standards.

The Center also provides assistance in developing syllabi for English language courses, not only to increase overall language proficiency, but also to target specific organizational needs. Specialized services can also be provided in the areas of teacher training and courseware development.

Programs and Test Fee Policies

The following programs and test fee policies are effective as of April 1, 2008

A. Standard Fee for an individual TOEIC Test Administration - Baht 1,200.00/Test

B. TOEIC Corporate fees. Organizational users may select from several different programs. The Fee Category for each organization is based on a 12-month projection of test volumes. The different programs offered differ only in the reports provided. The same level of test security and test reliability applies to all programs.

Test Fee Schedule by Category and Program:

Category	Examinees per year	Program 1	Program 2	Program 3
A	1-499	700.00	800.00	900.00	per test
B	500-999	650.00	750.00	850.00	per test
C	1,000-2,499	600.00	700.00	800.00	per test
D	2,500-4,999	550.00	650.00	750.00	per test
E	5000+	500.00	600.00	700.00	per test
Education	Minimum of 25 per test administration		600.00	700.00	per test

Reports included by Program:

Report / Program	Roster (up to 4)	General Score Assessment	Excel format Data(transmitted electronically)	Score Record	Score Report	Reprint(must be approved by organization)
Program 1	Yes	No	Yes	No	No	No
Program 2	Yes	Yes	Yes	Yes	No	No
Program 3	Yes	Yes	Yes	No	Yes	Yes

Additional Information:

* Incremental site administration costs (including travel charges, accommodation charges, test facility charges, etc) are to be covered by each respective organization.

* There is a minimum charge equivalent to 15 examinees per administration for test administrations within the immediate Bangkok or Chiangmai areas.

* There is a minimum charge equivalent to 25 examinees per administration for test administrations outside of the immediate Bangkok or Chiangmai areas. In addition, the Center for Professional Assessment (Thailand) requests that the contracting organization assume responsibility for all actual travel costs and expenses incurred.

C. No-Show Policy - The Center for Professional Assessment (Thailand) has a No-Show policy for all examinees. Examinees who fail to cancel a reservation for a test within one (1) working day of that test will be charged a Baht 500.00 processing fee in addition to their regular test fee the next time they come in to test.

All fees are quoted inclusive of VAT.

Payment Policies

All fees for TOEIC Test Administrations and Certificates are payable in Baht.

For on-site test administrations organizations will be charged only for actual tests administered beyond the minimum requirements, provided that the total number of examinees tested does not fall below seventy-five percent (75%) of the scheduled number for each test administration. In these cases the organization will be charged for an amount totaling seventy-five percent of the number scheduled.

All TOEIC Test Administration fees for organizations will be billed directly to the organizations.

All TOEIC Test Administration Fees for individuals are payable on the actual test day.

All TOEIC Individual Score Report Reprints are payable at the time they are ordered