Total Access Communication Public Company Limited
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At dtac, we are a challenger of the impossible whilst still having a “sabai sabai” (relaxing) working style. We believe that great ideas are derived from a happy environment and laugh in the office. Moreover, passion is our energy to make things happen. We dare to step out of our comfort zones to challenge ourselves, and we learn from our mistakes to get better everyday. dtac is not a technology or a marketing company. We are a people company with a strong commitment to deliver beyond promised and expectations. If your attitudes match ours, come join us.
English Call Center (Contract Staff)
(Bangkok)
Responsibilities:
- Handle customer inquiries, complaints and resolve customer problem with prompt, accurate and courteous replies over the phone by inbound or outbound call
- Provide products, service and general information to customer
- Execute customer instruction of both request and complaint transaction
- Handle charge dispute inquiry
- Analyze and grant credit limit to customer
- Update products and service information
- Identify selling opportunities to act upon it, or pass to appropriate party to follow up
- Identify problem / issues and report to Team Leader
Requirements:
- Excellent command of spoken English (TOEIC Score: 750 up is required)
- Thai nationality, 22 – 27 years old
- Bachelor degree in any fields
- 0 – 2 years relevant experience in call center, customer service, hospitality or Airlines
- Good command of Computer Literacy, and typing skills
- Strong passion and good attitude with the energetic and service minded manner
- Be able to work in rotate shift at Srinakarin Call Center
All positions require a good command of written and spoken English and computer literacy, with good human relations and communication skills
Total Access Communication Public Company Limited
319 Recruitment Department,
Chamchuri Square Building 31D Floor, Phayathai Road,
Pathumwan, Bangkok 10900
Tel: 02-202-8000
E-mail : Job_CallCenter3@dtac.co.th or apply online at www.dtac.co.th