Public (Monthly) Redesigned TOEIC^® Listening & Reading Program

Test Administration Policies & Procedures

Beginning July 2009 the Center for Professional Assessment (Thailand) will administer only the Redesigned formats of the TOEIC test in both its Daily/Institutional and Public/Monthly testing programs. The information in this document applies to the Public (Monthly) TOEIC^® testing program.

Background Information

The Classic (original) Test of English for International Communication® (TOEIC) test has been a valuable asset in helping companies around the world to make decisions regarding hiring, job assignments, promotion, placement in English-language training programs, and monitoring progress in those programs.

In order to ensure that the TOEIC test continues to be the leading test of English-language proficiency for use by international businesses, ETS continues to improve the quality of the tests so that they can better meet the needs of test users.

Part of best testing practices is to revise tests to reflect advances and increased understanding in the field or domain addressed by the test. This is the case for the Redesigned TOEIC test. New models of language proficiency and communicative competence have evolved and the value of greater authenticity in language testing is clearly recognized. The revisions to the TOEIC test better align the test with these recent developments and acknowledgements.

Why was a new test developed?

One of the primary reasons for revising the Classic TOEIC test is to align the test with current theories of language proficiency. Current language theory recognizes the complexity of authentic language contexts; in these contexts it is often necessary for the learner to use multiple abilities and strategies in order to comprehend and connect information that is heard and read. Communication in authentic situations usually requires the simultaneous engagement of lexical, grammatical, phonetic, and pragmatic language abilities. While the existing TOEIC test includes a number of brief spoken and written text samples, it also includes some very short, single-sentence contexts that focus on discrete language abilities. The new TOEIC test will contain a larger proportion of authentic language contexts in both the Reading and Listening sections.

Although increasing the authentic nature of the test was a primary goal in revising the TOEIC test, the other major reason for improving the test was the opportunity to incorporate evidence-centered design (ECD) principles and practices.

ECD is a test-design process that begins with a discussion of the kinds of information that would be valuable to provide to test score users about the abilities examinees have, or do not have, based on their test performance. Using this ECD approach, performance on the test items is directly linked to evidence about language abilities. In addition to making explicit the rationale for selecting what abilities to measure, evaluating what evidence to collect about these abilities, and determining the types of items that will allow evidence to be collected, ECD also allows for an opportunity in the future to produce diagnostic proficiency information.

With these changes, the Redesigned TOEIC test represents a positive change in English-language testing for business and industry. However, these changes are only part of an ongoing process. As ETS’ understanding of language learning grows and develops, these advances will be introduced into future ETS assessments. In this regard, the evolution and continual improvement of the new TOEIC test are part of good testing practices.

Public (Monthly) TOEIC® Program

When and Where?

The Public (Monthly) TOEIC Program is conducted at specified locations around the country. Initially the Center for Professional Assessment (Thailand) will organize Public (Monthly) TOEIC test administrations in Bangkok and Chiangmai. Additional test locations may be added as the needs arise.

The Public (Monthly) TOEIC test administrations will be conducted on a once-a-month basis. The test dates and times are fixed. All test administrations have been set for Saturdays. Test dates and times in 2010 for the Public (Monthly) TOEIC Listening & Reading program are as follows:

Examinees interested in participating in a Public (Monthly) TOEIC test administration may register in advance for any of the test dates scheduled.

How?

All examinees testing in a Public (Monthly) test administration must make a test reservation at least two weeks in advance of the test date to guarantee a seat. Reservations for examinees are currently accepted by telephone Monday through Saturday, between the hours of 8:00am until 4:30pm; through e-mail (redesigned@cpathailand.co.th); or through our website (http://www.cpathailand.co.th).

Reservations are not CONFIRMED until payment has been received. Reservations that are made and for which no payment is received within 10 working days will be automatically canceled without notification.

Payment can be made in person at the CPA (Thailand) offices in Bangkok and Chiangmai; by bank transfer directly to the CPA (Thailand) account (all bank fees are the responsibility of the examinee); or by Postal Money Order. No deductions from the full fee may be taken for any service charges.

When making the reservation an examinee should be prepared to provide the following information:

• Full name (First Name, Family Name)
• National ID Number (Passport Number for non-residents)
• Date of Birth (MM/DD/YYYY)
• Contact telephone number
• Mailing Address
• E-mail Address
• Test Location requested
• Test Date requested
• Method of Payment

Rescheduling and Cancellation

Examinees may change or cancel their reservations up to one week prior to the Test Date. A processing fee of Baht 500.00 will be charged for any cancellation within the time limit.

Any examinee canceling or changing their test date less than one week prior to the test date will be charged a Baht 1,000.00 processing fee.

Any examinee failing to appear for a test without canceling within that time limit will not have their test fee refunded.

Test Results - Individual Examinees

Test results can be picked up at the Center for Professional Assessment (Thailand) offices in Bangkok and Chiangmai ten (10) working days after the test. Scores may be picked up between 10:00 am and 4:30 pm Monday through Saturday.

Score Reports for each examinee are sealed in individual envelopes. On picking up the scores, examinees must submit their original TOEIC test registration form along with their National Identification card.  If an examinee designates someone else to pick the score up on their behalf, in addition to the examinee’s original TOEIC registration form and National Identification card, the designated person must also bring their own original identification card. 

Examinees may request to have their TOEIC Score reports sent by EMS postal service by notifying TOEIC staff when they leave the test room.  All scores are sent only by EMS postal service at a cost of Baht 100.00 per envelope.

Score Reports are maintained at TOEIC Thailand for a period of 90 days after the original test date. After the 90-day period all scores reports are treated as Reprint Requests.

TOEIC Score Result Formats for Individuals

The base fee of each individual Public (Monthly) TOEIC test includes one (1) copy of each of the following result reports...

• Individual Examinee Score Reports - provided in individual sealed envelopes
• Individual Examinee Listening and Reading Score Assessments - designed to provide a more detailed explanation of the numerical score.

Individuals requiring official copies of any of the Score Reports may complete a request form at the Center for Professional Assessment (Thailand).  The processing fee is Baht 250.00 per Score Report. Official TOEIC Score Reprints may be picked up two (2) working days after the request. Score Reprint requests are not accepted over the telephone, by fax, or through e-mail.

Information Materials

Additional information on the TOEIC test can be obtained from the Center for Professional Assessment (Thailand) offices in both Bangkok and Chiangmai. Materials such as brochures and handouts are available from the Centers.

The Center for Professional Assessment (Thailand) also provides the TOEIC test Examinee Handbook to all examinees. The handbook is designed to provide examinees with information on the test format, including question formats, and provides some sample practice questions.

All promotional and guidance information is available from the Center for Professional Assessment (Thailand) at no charge. The Examinee handbook is also available on-line through the Center for Professional Assessment (Thailand) web site at http://www.cpathailand.co.th.

Pricing Policies

Effective April 1, 2008 the fee for the Public (Monthly) TOEIC is Baht 1,500.00/Test.

All fees are quoted inclusive of VAT.

Payment Policies 

All fees for TOEIC Test Administrations are payable in Baht.

Thailand Test Centers

Bangkok Main Office: